Customer Support

Engineers on call, around the clock

From pre-sales architecture to post-deployment troubleshooting, our team is here to keep your fabric healthy.

Every Black Sea SKU ships with a two-year manufacturer warranty. Advance replacements available for qualifying customers.

Direct access to our application engineers for link-level debugging, BER analysis, and interop testing.

Architecture review, BoM generation, and topology validation for AI/HPC and DCI build-outs.

Order, RMA, and shipment tracking from quote to delivery and beyond.